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Planning, Zoning & Building

Contractors Certification - Ongoing Customer Input Survey

Thank you for giving us the opportunity to serve you better. Please help us by taking a minute to answer the following six (6) questions about the service received from Contractors Certification staff. We appreciate your business and input, and want to make sure that we meet your expectations.

Sincerely,
Oscar Alvarez, Director

1. How did you recently contact our office? *This question is required.

2. How often do you contact our office? *This question is required.

3. Please provide the name of the staff member who assisted you. If you did not obtain the name of the staff member or prefer not to list the staff name, please enter N/A or "Anonymous". *This question is required.

4. Please rate our customer service on the following attributes:

Space Cell	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	Not applicable
Professionalism	Professionalism: Very Satisfied	Professionalism: Satisfied	Professionalism: Neutral	Professionalism: Dissatisfied	Professionalism: Very dissatisfied	Professionalism: Not applicable
Promptness	Promptness: Very Satisfied	Promptness: Satisfied	Promptness: Neutral	Promptness: Dissatisfied	Promptness: Very dissatisfied	Promptness: Not applicable
Knowledge	Knowledge : Very Satisfied	Knowledge : Satisfied	Knowledge : Neutral	Knowledge : Dissatisfied	Knowledge : Very dissatisfied	Knowledge : Not applicable
Politeness	Politeness: Very Satisfied	Politeness: Satisfied	Politeness: Neutral	Politeness: Dissatisfied	Politeness: Very dissatisfied	Politeness: Not applicable
Overall quality of service	Overall quality of service: Very Satisfied	Overall quality of service: Satisfied	Overall quality of service: Neutral	Overall quality of service: Dissatisfied	Overall quality of service: Very dissatisfied	Overall quality of service: Not applicable

5. Overall, I was very satisfied with the manner the staff member assisted me. *This question is required.

6. What can we do to be even better? *This question is required.

Please enter your name and telephone number, if you wish for a staff member to contact you.